The Power of Listening in Helping People Change
Harvard Business Review
MAY 17, 2018
In a recent paper , we consistently demonstrated that experiencing high quality (attentive, empathic, and non-judgmental) listening can positively shape speakers’ emotions and attitudes. Listening as an avenue for self-change was advocated by the psychologist Carl Rogers in a classic 1952 HBR paper. What Makes Listening Powerful?
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