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Do Customers Even Care about Your Core Competence?

Harvard Business Review

In other words, the focus understandably centers on measurably improving the perceived core competence—selling better, manufacturing better, marketing better, hiring even better talent, cutting costs better. The customer is the ultimate beneficiary of these enhanced core competencies—not the driver or determinant.

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The Metamorphosis of the CIO

Harvard Business Review

The role of management can be broadly thought of as the processes that tie these components together to produce value. Now, management needs focus on enabling and optimizing the connection, communication and collaboration between employees, customers, and partners. Most of these benefits have been achieved.

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Provoking the Future

Harvard Business Review

It has also become a laboratory for reinventing some of the most intractable operating practices of "modern" management. You're invited to play a real role in influencing the destiny of the company by joining your colleagues in a stock market-based game called "Mutual Fun." As Lavoie describes in his Management 2.0

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Get Your Organization to Run in Sync

Harvard Business Review

Moving an idea forward is not just a matter of persuasion, but also of managing the connections between constituencies. A study of star engineers at Bell Labs found that the most accomplished ones worked in a close-knit group, but also frequently reached out to people outside of it. Gary Hamel and C.K. Managing people'

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Get Your Organization to Run in Sync

Harvard Business Review

Moving an idea forward is not just a matter of persuasion, but also of managing the connections between constituencies. A study of star engineers at Bell Labs found that the most accomplished ones worked in a close-knit group, but also frequently reached out to people outside of it. Gary Hamel and C.K. Managing people'