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Firms Need a Blueprint for Building Their IT Systems

Harvard Business Review

This mansion is renowned for its size, its architectural curiosities, and its lack of any master building plan. It is, unfortunately, also a great analogy for how many organizations have constructed their IT systems. The Future of Operations. The technologies and trends shaping tomorrow’s businesses. Insight Center.

System 8
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A Board Director's Perspective on What IT Has to Get Right

Harvard Business Review

I''m often struck by how many articles exclusively focus on new or emerging technology and their productivity or efficiency effects. Every discussion on the role of IT and CIOs should start with the question: "What are the potential uses of this technology that will guarantee we stay in business?" Improving Operational Efficiency.

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The IT Project That Brought a Bank to Its Knees

Harvard Business Review

s Co-operative Bank in June 2013. This shortfall resulted in its parent, Co-operative Group, ceding control of the bank to bondholders, including U.S. One section highlights the problems the bank encountered as it attempted to replace its core banking systems, a program that was cancelled in 2013 at a cost of almost £300 million.

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IT Can No Longer Afford to Ignore Its Users

Harvard Business Review

The history of enterprise technology has been fairly unforgiving to the people intended to use it. For the past half-century, most information technology models propagated two unassailable truths: that enterprise technology was purchased by a select few , and the technology was bought for the company.

CIO 8
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Uniting the Religions of Process Improvement

Harvard Business Review

They try to institutionalize process improvement — that is, put in place the right mechanisms in their management systems so that their business processes don't become grossly unproductive in the future. Most missionaries of the BPM religion come from a heritage in information technology.