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Leadership Training For Executives

Experience to Lead

By developing a leadership team that can make strategic decisions and build a strong organizational culture, organizations can achieve better financial results, improve customer satisfaction and increase market share. Executive leadership comes with a wide range of responsibilities and expectations.

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Scaling Customer Service as Your Startup Grows

Harvard Business Review

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your #1 focus at this stage is product-market fit. Your company has (mostly) solved product/market fit. What to do. What to do. What not to do.

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