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Online Retailers Should Care More About the Post-Purchase Experience

Harvard Business Review

With the rise of new technologies like the internet and mobile, there are additional critical junctures for increasing the buying likelihood, including at the research stage. Customers can also sign up for SMS notifications and find FAQs without needing to leave the branded experience.

Retail 10
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The Scale of the Climate Catastrophe Will Depend on What Businesses Do Over the Next Decade

Harvard Business Review

The scientists put out a helpful document with FAQs , but in short, the primary takeaways are these: While the world has already warmed 1.0°C The UN then asked the IPCC to study what it would take to achieve that goal. This week, the report came back, and it’s not pretty. °C (1.8°F) °C (2.7°F)