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How to Reduce Primary Care Doctors’ Workloads While Improving Care

Harvard Business Review

In contrast to cardiologists or orthopedists who can limit their responsibility to heart disease or joint- and bone-related issues and triage all other issues back to primary care providers, those providers have no safe harbor. This approach has had the secondary consequence of limiting innovation in delivery methods.

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Remaining Objective Is Hard, But the Best Leaders Figure Out How to Do It

Harvard Business Review

Our newspapers are filled with stories of corporate finance departments and managers who have identified creative ways to manage earnings that downplay poor results. Similarly, we have all read accounts across multiple industries in which people facing tough stretch goals have been observed exaggerating their performance.