N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

Blog 402

Blog Leadership Emotional Intelligence CEO 402

Harvard Business Review

NOVEMBER 27, 2015

The analysis, which focuses on global companies, looked at CEOs’ approval ratings among staff; the ratio of women to men on the board; frequency of complaints; the companies’ performance on social networks; and the impact of controversy such as ethical lapses, scandals, and fines — among other metrics. Procter & Gamble.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

MARCH 23, 2012

ready to weigh and measure any parcel of human nature, and tell you what it comes to." Each month, managers had been focusing on a new performance metric — first-call resolution, average call-time — so the phone staff was confused as a result. Sprint reduced the number of metrics from eighty to twenty. A man who is.

Metrics 13

Metrics Parcell Call Center Productivity 13

Harvard Business Review

OCTOBER 20, 2014

For example, if you sell a service that you’ll be delivering for the next twelve months, the costs and revenues are supposed to be parceled out over those twelve months, regardless of when the cash changes hands. In Amazon’s case, all this cash is being used to finance the company’s continued explosive growth.

Retail 21

Retail Finance Parcell Depreciation 21