Finance Six Sigma System Technology 
Harvard Business Review
DECEMBER 21, 2011
My team would have people with deep functional knowledge and skills (strategy, sales, marketing, finance, and information technology) to align surrounding processes. What we find is that job design, hiring profiles, and business processes play a significant part in optimizing a work system," Coco said.
Harvard Business Review
MARCH 20, 2015
Consider this: chief nursing officers (CNOs), who oversee large nursing workforces in midsize and major health systems, have knowledge-intensive jobs to begin with. The primary driver for new learning is increasingly complex and essential technologies. But it’s not just technology causing this learning overload.
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