Strategy Driven

OCTOBER 25, 2013

Crisis management is so much more than handling of the media. Unfortunately, the follow-through never transpired after the media coverage died down. Another energy industry client operated coal mines. Sustained follow-up communication with employees, customers, the court, regulators and opinion leaders ensued.

Crisis Management 78

Crisis Management Crisis Risk Management Budgeting 78

Harvard Business Review

NOVEMBER 30, 2010

Apparently that request was immediately opposed by the United Federation of Teachers (setting up an all-too-familiar tussle between the union and then schools chief Joel Klein). We ask that you adhere to the following guidelines. His most recent books are Competing on Analytics: The New Science of Winning and Analytics at Work.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

NOVEMBER 4, 2013

Those insights led to several policy changes, including creating a “learning lab” that effectively operated as a mini-company to trial and refine new approaches. In our experience, however, successful organizations tend not to over think all the details and instead just roll up sleeves and get to work.

Call Center 8

Call Center Banking Analysis Knowledge Management 8

Strategy Driven

JUNE 16, 2023

The business world is about to witness a new era where transformative technologies like artificial intelligence, virtual reality, and 5G come together, opening up a world of possibilities. Businesses primed to leverage these technologies to streamline everything from supply chains to sales and marketing will be riding the wave’s crest.

Supply Chain 104

Supply Chain Loyalty Content Efficiency 104