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Megastores Want to Be Like Mom-and-Pop Shops… Sort Of

Harvard Business Review

In the words of its executive vice-president and chief merchandising and marketing officer, “This is really the year of localization.”. To protect their advantage, forward-thinking national chains are combining their brand recognition and market penetration with a local approach. There are other operational considerations.

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Jack Welch’s Approach to Breaking Down Silos Still Works

Harvard Business Review

After some investigating, they discovered that their fragmented, geographically dispersed matrix structure made it very difficult for the program managers to coordinate efforts across functions, keep everyone focused on the cost and delivery goals, and get people to reach consensus.

Welch 8