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The Case for Investing More in People

Harvard Business Review

The evidence suggests the former: We could improve productivity if we stopped systematically underinvesting in human capital. Managed by Q, a cleaning and office services company in New York City, decided to pay employees higher wages than the prevailing market rate. The most direct and obvious investment is increased wages.

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Applying Deming Principles at Small and Medium-sized Enterprises

Deming Institute

The most common reasons provided for why the business was not profitable were: starting a business venture which is not well prepared, bad management of the venture, or extremely strong influences of market distortions. Stephen Gordon CEO Opus Bank. Steve Schulze, CEO Nekter Juice bar. Hernan Botbol, CEO Taringa.

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