Remove Hammer Remove Leadership Remove Loyalty Remove Marketing
article thumbnail

Addiction Marketing

N2Growth Blog

“ Addiction Marketing &# is a phrase I started using a few years back while waiting in line for my drink at Starbucks. What Starbucks has done better than many other addictive marketers is that they also make it cool and trendy to succumb to your addiction. By Mike Myatt , Chief Strategy Officer, N2growth.

Marketing 366
article thumbnail

Creating Customer Focused Teams, Part 3

Strategy Driven

In order to move to Stage 3, the team must hammer out the performance standards and commitment to achieving them. Stage 4 is where teams come into their own and truly create customer loyalty. They are necessary stepping-stones in the process that leads to high performance. About the Author.

Team 58
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What investment in your business are you REALLY making?

Strategy Driven

Accounting can play a major role in customer loyalty. Return on leadership. Big companies hammer their entire workforce to make certain that their customer satisfaction scores are high or higher, when they could be (should be) creating an internal training program that begins with the word wow, and progresses upward from there.

ROI 50
article thumbnail

The hard side of training, and the soft side of learning.

Strategy Driven

BIGGER REALITY: If companies like Halliburton are able to sell hammers to the government for $6,000, somehow you should be able to get your price if you are within a few points or dollars of your competition. .’ REALITY: ‘The customer only buys price’ is an excuse propagated by weak and lazy salespeople.