Lead Change Blog

DECEMBER 20, 2017

Start with the lessons we learned from Frederick Herzberg. Frederick Herzberg was an American psychologist. Herzberg identified two factors that determine how satisfied we are with work. That’s because the system you work in has a major impact on how well we’re able to perform. That’s good, but don’t stop there.

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Harvard Business Review

JUNE 12, 2012

Edwards Deming wrote: "A bad system will defeat a good person, every time." This forward-thinking Canadian detachment, led by a young, new superintendent, Ward Clapham , challenged the core assumptions of the policing system itself. He asked: "Could we design a system that encouraged people to not commit crime in the first place?"

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Deming Institute

AUGUST 20, 2015

This is in line with many thinkers, teachers and writers on organisations and management including Douglas McGregor, Frederick Herzberg and William Ouchi. The people and parts of the system are all important and work together. It is management’s job to Optimise the System with everyone’s help.

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