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What U2 and the US Navy Have in Common: Connecting with Core Employees

Michael Lee Stallard

In addition to the negative impact on decision-making, diminished communications from the lack of connection reduces the marketplace of ideas inside the organization, which in turn reduces innovation. Knowing that their input has been factored into a leader’s decision is motivating and it positively impacts their future participation.

Long-term 207
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How to Prevent Experts from Hoarding Knowledge

Harvard Business Review

They may be technical, as in the engineering example, but they can also be managerial, as when an experienced manager has hard-earned skills in problem identification and solution, crucial relationships with customers, or a detailed understanding of how to innovate. If such knowledge leaves with retirees, it may be lost for good.

How To 11
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Develop Deep Knowledge in Your Organization — and Keep It

Harvard Business Review

The best leaders understand that the current success of their business, and any future innovation, depends upon the “deep smarts” of their employees — the business-critical, experience-based knowledge that employees carry with them.