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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

In their case, the desire to remain profitable every year was a short-term gain leadership chose over the long-term benefits of upgrading their technology. Invest in Technology. Too often, information technology and operational tools are minimized as costs to be controlled.

Airlines 188
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Could Your Next CEO Come from Any Department?

Modern Servant Leader

Do you value operations, maintenance, customer service , engineering, information technology , sales , finance, marketing , accounting – all departments, equally? Therefore, your organization is best served by looking across the entire company for future leaders.

CEO 188
article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

In their case, the desire to remain profitable every year was a short-term gain leadership chose over the long-term benefits of upgrading their technology. Invest in Technology Too often, information technology and operational tools are minimized as costs to be controlled.

Airlines 130