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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

Innovation and experimentation become organizational values. The city begins a quality and productivity (QP) improvement program. Crosby, Peter Senge, Warren Bemis, Tom Peters, Kaoru Ishikawa, and Joseph M. This step is an ongoing process—it is continuous improvement within the organization. Edwards Deming, Philip B.

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How We Revolutionized Our Emergency Department

Harvard Business Review

If it were a Toyota vehicle-manufacturing plant, a key enabler would be a rope strung along each production line above team members, the Andon Cord. Initially described by John Krafcik at MIT in the late 1980s, lean principles build upon the quality improvement processes of the Toyota Production System (TPS).