Lead Change Blog

JANUARY 28, 2019

He was the CEO of one of the most innovative service companies on the planet. Innovative service leadership relies on the naturalness of valued relationships instead of “proper” dealings, artificial structures, and contrived pecking orders. It takes trustful leadership to nurture employees who consistently deliver innovative service.

Innovation 254

Innovation Levitt Objective Creativity 254

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Harvard Business Review

MAY 6, 2014

Managers use cost-related data as an objective input for decision making, since they consider it both reliable and reasonably predictable. Disruptive innovation practitioners have just such a tool for reliably predicting customers’ behavior. Innovation Strategy' How do you do that? Persuading with Data. An HBR Insight Center.

Disruptive Innovation 8

Disruptive Innovation Levitt Innovation Tools 8