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Don't Confuse Engagement with User Experience

Harvard Business Review

The Android operating system has been outselling Apple's iOS by nearly a 5:1 ratio. Put another way, Apple's UX metric seems to encourage ROE — Return on Engagement — where Android emphasizes ease-of-use and opportunity. Today, innovators hurt themselves by treating "engagement" as a subset of the total UX.

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How Office Dwellers Can Become Doers

Harvard Business Review

But let's face it, Microsoft won't pay you to conquer the Amazon or extract salmon roe. Before I turned to writing and starting an incubator, my last traditional office job was leading growth and innovation at a Fortune 100 company. Just make sure to cook the sauce away from the sprinkler system. Offices are where the work is.

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End the Religion of ROE

Harvard Business Review

corporation than "what's the ROE on that?" ROE justifies the means. To an extent not widely recognized, it was an equation in the first place that gave ROE the power to dominate not just investment decisions, but an entire business culture. So it's time to address our measurement system seriously at the firm level.

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