Don't Confuse Engagement with User Experience
Harvard Business Review
DECEMBER 5, 2012
The Android operating system has been outselling Apple's iOS by nearly a 5:1 ratio. Put another way, Apple's UX metric seems to encourage ROE — Return on Engagement — where Android emphasizes ease-of-use and opportunity. Today, innovators hurt themselves by treating "engagement" as a subset of the total UX.
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