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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

MARCH 10, 2015

Begin discussion with top management team and train them. Appoint a top-level, full-time coordinator to train, coach, and assist in the transformation. Train all organizational leaders in Quality Leadership. Train all employees as to what Quality Leadership is, why the transformation is necessary, and what it means for them.

Case Study 40
Case Study System Decentralization Management 40
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How We Revolutionized Our Emergency Department

Harvard Business Review

SEPTEMBER 26, 2013

We enlisted experts in operational effectiveness and service excellence, and both leaders and front line staff were trained on the principles of lean manufacturing. During rapid-improvement events, teams mapped processes and designed Ishikawa diagrams to aid in identifying cause and effects of waste.

Health Care 8
Health Care Ishikawa Lean Manufacturing Early Adopters 8
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