Remove Leadership Remove Operations Remove Process Remove TQM
article thumbnail

The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

To correct for the measurement inversion other methods, like applied information economics, introduce the ‘value of information analysis’ step in the process so that metrics focus on high-value measures. The quality audit by objective outside communications counsel is merely the beginning of a process.

Quality 50
article thumbnail

Brand Surgery ? excerpts from my Marketing Magazine article | In.

In the CEO Afterlife

Leadership. by John • February 5, 2011 • Branding , Leadership , Marketing , Strategy • 1 Comment. There may be improved stock market confidence in some of the companies that produce the world’s best-known brands, but a fundamental flaw exists in the management process that is supposed to renew brand health.

Magazine 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Step 3: Teach Quality Leadership.

article thumbnail

Avoid the Improvement Hype Cycle

Harvard Business Review

New process improvement initiatives tend to start with some hype. Finally: "This may sound like process improvement programs that failed here before, but believe me, this is much better. Companies that practice process improvement have been victims of this hype cycle for decades. Under the guidance of external coaches, the $7.2