article thumbnail

What is Great Leadership?

Great Leadership By Dan

Guest post from Ted Bagley: All organizations worry about leadership, from the mom and pop community businesses to the giant global entities both domestic and international. Good leadership is defined as proper training, rewarding, assisting, coaching and respecting those who “carry the load”.

article thumbnail

Don’t Let Your Company Get Trapped by Success

Harvard Business Review

This can be quantified by analyzing the extent to which the share prices of S&P 500 firms are driven by a firm’s present value of future growth options (PVGO) rather than cash flow from current operations. Our research shows that U.S. This is easier said than done. Cultivate adaptive capability.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Most Common Reasons Customer Experience Programs Fail

Harvard Business Review

This will give you clarity and confidence in what you’ve seen, how the pieces of the puzzle fit together, allow hypotheses to be formed and plans for change to be made. Customer Lifetime Value : This is the net present value of all future customer revenues with account for attrition and your discount rate.

article thumbnail

Is Your Business Biased Against Innovation?

Strategy Driven

Many conventional metrics we use to estimate value are based on faulty assumptions. Net present value [NPV] is a case in point. With Discovery-Driven Growth , Rita and Ian offer managers everywhere a time-tested blueprint for planning and executing a strategic growth agenda with confidence – in any market.