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Break the Cycle

Deming Institute

Ru ssell Ackoff had a profound capacity for using stories to educate his audiences about the basic concepts of managing systems, both in his lectures and in his books. Yet, the outcomes are far too hard to see, especially when one is confident in the direction of action, and when the system is open to both familiar and unfamiliar unknowns.

Deming 31
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It’s Time to Rethink Continuous Improvement

First Friday Book Synopsis

Years ago, Jon Katzenbach told me that the greatest challenge that change agents face is changing their ideas about change. The Japanese term for continuous improvement is kaizen (??)

Kaizen 75