What We Talk About When We Talk About "Social"
Harvard Business Review
FEBRUARY 20, 2013
The term "social media" was popularized by Chris Shipley in 2004 , as she described the impact of influencers and bloggers in shaping product adoption, more so than traditional media outlets. Because it includes the word media , and the genesis is marketing, most people think of this as the stuff the CMO and their team worry about.
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