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How to Compete Like the World’s Most Innovative Leaders

Skip Prichard

For example, he worked purposefully to fashion an image of himself as a hardworking, hands-on inventor (he once reportedly smeared soot on his hands and face before an interview to bolster that reputation). [1] Human capital: who you are as a leader of innovation . Social capital: who you know with key expertise and resources.

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Building Customer Communities Is the Key to Creating Value

Harvard Business Review

At Level 4, you're helping customers build their social capital — that is, helping them to build and expand valuable support groups and communities. Helping customers build social capital may seem far removed from the concerns a competitive business should occupy itself with. Give them a say.

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When Selling Digital Content, Let the Customer Set the Price

Harvard Business Review

Bezos’ question certainly resonates with us, as it embodies a fundamental problem that many businesses—sellers of newspapers, music, movies, videogames, software, etc.—are Reputation. Integrate the idea of social capital in the monetization approach. Reputation. ( The Washington Post ; September 3, 2013).

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