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The Comprehensive Business Case for Sustainability

Harvard Business Review

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. Managing risks therefore requires making investment decisions today for longer-term capacity building and developing adaptive strategies. In 2005, they launched a U.S.

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15 Basic Steps To Mind-Blowing Customer Service: Lessons From A.

Terry Starbucker

And, if all those elements noted above are part of the process, those benefits and go beyond value, and into the realm of lasting positive impressions, and long-time unfailing loyalty. But nothing continues in a market over time without continued demand. First is the dying of the local shop here in America, replaced by the big box.

Open-book 311
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Expanding the Reach of Primary Care in Developing Countries

Harvard Business Review

While advances in health care in the developed world often emphasize new technologies, in developing lower- and middle-income countries simply expanding the reach of basic primary care services is crucial to improving health. In developing countries, primary care tends to be delivered by a mix of public and private sector providers.

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Toys ‘R’ Us Is Dead, but Physical Retail Isn’t

Harvard Business Review

billion leveraged private equity buyout in 2005, with the aim of turning the chain around, but the resulting debt has proved to be unserviceable. A more interesting development — one more pertinent to the challenges Toys “R” Us is facing — is the emergence of “shoppable showrooms.”

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