2013, Deming, Operations and Succession

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2013

Deming

Operations

Succession

The Failure of “The Livonia Philosophy” at my GM Plant

Deming Institute

JANUARY 16, 2017

General Motors wasn’t my ideal workplace after having read Deming’s Out of the Crisis and learning a bit about Lean manufacturing in college. If possible, I wanted to work in something closer to the Deming environment. I was told that Dr. Deming had taught some workshops within GM, particularly the Powertrain division in the 1980s.

Kaizen

Kaizen Deming Lean Manufacturing Handbook

Cater to Customers Desires to Achieve Customer Delight

Curious Cat

JANUARY 10, 2017

I think it helps provide Southwest focus in marketing and operations seeing how badly many of their competitors frustrate customers continually in very visible ways. A big factor in the success of providing solutions that delight customers. To delight customers determine what they desire based on a deep understanding of them.

Airlines

Airlines Class Price System

Leadership Digital

The Failure of “The Livonia Philosophy” at my GM Plant

Cater to Customers Desires to Achieve Customer Delight

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