2013 Development Kaizen Leadership 
Harvard Business Review
JUNE 21, 2016
But by the 1990s it had run aground: It hadn’t properly developed systems to implement its growth strategy internally, and so that strategy broke down at dozens of points of execution on the front line—with customers, crew, staff on the shore and the company’s travel agent partners. Celebrate and reward frontline heroes.
Harvard Business Review
OCTOBER 27, 2014
doubled from 20% to 40% between July and December 2013, and has stayed at that level since. When complaints to elected officials started mounting from property developers dissatisfied with delays, Girard pulled together a team from many divisions to address the problem. Change management Execution Leadership'
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