Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits
Chart Your Course
JANUARY 20, 2015
But a recent Chart Your Course International project led by Greg Smith and Patricio Porras not only achieved success for Riverside Auto Group but outlined a blueprint that virtually every company can follow when trying to change its culture. Among the successes of this project are: Service department sales up 22% in less than one year.
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