Harvard Business Review

NOVEMBER 6, 2014

We have a listening famine going on and it’s a shame, because in a knowledge age, so much value creation lies in the ability to figure out what’s important—by listening. The Quakers practice a particularly powerful way to listen. The clearness committee is a fascinating listening innovation.

Power 9

Power Committee Active Listening Bottom-up 9

Harvard Business Review

NOVEMBER 6, 2014

We have a listening famine going on and it’s a shame, because in a knowledge age, so much value creation lies in the ability to figure out what’s important—by listening. The Quakers practice a particularly powerful way to listen. The clearness committee is a fascinating listening innovation.

Power 9

Power Committee Active Listening Bottom-up 9

Harvard Business Review

AUGUST 17, 2016

They frame listening as a descriptive exercise rather than the high-potential strategic project it should become. Although insights from social listening can and should drive corporate strategy and innovation, these are more likely trapped inside the marketing and service departments that “own” them.

Media 8

Media Sample Brand Marketing 8