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Reflections on Leadership from Gettysburg

Harvard Business Review

When I recently spent three days wandering these hallowed grounds as part of a leadership retreat, I realized that my industry, health care — and others going through turbulent times — have much to learn from the hard-won lessons of Gettysburg. Like the legendary leaders at Gettysburg, we must be active listeners.

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Making Time to Really Listen to Your Patients

Harvard Business Review

Why Listening Matters. Actively listening to patients conveys respect for their self-knowledge and builds trust. We can create more space for active listening. Unhurried medical care may be elusive, but it is practical. Transforming Health Care. Reimagining Roles. Insight Center.