Mills Scofield
APRIL 15, 2014
Technology does not do much in a complex interaction (per McKinsey´s articles on interaction). As work moves from executing scripts to interactive conversations, the need for active listening and presence in the moment is increasing. Trusting is efficient and effective.
Harvard Business Review
FEBRUARY 12, 2016
People were asked about GM products, upholstery textures, colors, vehicle designs, and technology, and their feedback was incorporated into GM vehicles. social media users actively seek customer service through social media, according to Nielsen and McKinsey Incite , we’ve made getting globally aligned one of GM’s priorities.
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