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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Underinvestment in Technology. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. A company of Southwest’s scale does not get this far behind in technology without repeatedly ignoring the advice of their IT department. Invest in Technology.

Airlines 188
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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Underinvestment in Technology This was the main root of their problem. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. Invest in Technology Too often, information technology and operational tools are minimized as costs to be controlled.

Airlines 130
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Why Technology is Now Critical to the Mom & Pop Shop

Modern Servant Leader

Convenience pays and technology delivers. Rather than be a danger to my fellow commuters, I pulled over at a small farm stand that also advertised homemade ice cream. How Technology Helps Mom and Pop Steal Customers. Consider this: one of my favorite stops on Saturdays is the local farmer’s market. Gone social?

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Paradigm Flip – New Book Releases Tuesday December 10th

Modern Servant Leader

Greetings Modern Servant Leader readers. I cover both the timeless principles of servant leadership and the timely concepts of digital communications. Advance Praise for Aspiring Leaders. Ben… …provides a guide for contemporary leaders to leverage technology for the benefit of their organizations.

Books 213
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Social Media Jobs, Roles & Responsibilities with Infographic

Modern Servant Leader

Before social media, traditional marketing roles emphasized push responsibilities. Most marketers focused on advertising, promotions and creating awareness through disruption of unrelated content. With the emergence of social media technologies , this responsibility shifts from mostly push to mostly pull (inbound) marketing.

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Why the Need to Build Relationships is a Myth

Strategy Driven

marketing avenues were limited, as was advertising (Sears Catalogue, Life Magazine, The Farmer’s Almanac, the local paper or general store). Obviously there was no technology, or global competition. Selling focused on natural customers – face-to-face relationships with neighbors and friends. Differentiation?