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Feedback Without Measurement Won’t Do Any Good

Harvard Business Review

Feedback that comes without ways to monitor measurable change is less meaningful feedback than it is well-intentioned advice. Our expanding abilities to digitally, visually and pervasively self-monitor will transform how on-the-job feedback gets defined, developed, and delivered. You and Your Team. Giving and Receiving Feedback.

Kaizen 8
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Uniting the Religions of Process Improvement

Harvard Business Review

In addition to laying out an approach for making one-time improvements, Reengineering's high priest (the late Michael Hammer) had advice for organizations wanting to sustain improvement. What's more, the company helped develop Hammer's PEMM concept and is now training Lean managers.