Coaching Tip
FEBRUARY 23, 2012
The most effective 21st-century leaders — those in the C-suite, on the football field and in other realms — understand the value of leaving behind a command-and-control leadership style in favor of a connect-and-collaborate approach. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers?
Modern Servant Leader
FEBRUARY 17, 2016
Then joining and remaining on Fortune’s Best Companies to Work For list, Zappos.com’s motto is “We’re a service company and we just happen to sell shoes”, achieved these results and more behind their successful servant leadership. America’s largest airline and the most profitable – the airline that love built.
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Modern Servant Leader
FEBRUARY 17, 2016
Then joining and remaining on Fortune’s Best Companies to Work For list, Zappos.com’s motto is “We’re a service company and we just happen to sell shoes”, achieved these results and more behind their successful servant leadership. America’s largest airline and the most profitable – the airline that love built.
Harvard Business Review
FEBRUARY 19, 2016
” If Maria stumbles, or can’t seem to answer a seemingly simple question, such as “can you describe your leadership style?” How would your staff describe your leadership style?” ” give her a different coaching directive: “Let’s change the question.
Harvard Business Review
JULY 22, 2016
Network businesses have always been around, from matchmakers to real estate brokers, but it’s the move to digital platforms that has led to market-shaking effects. Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. British retailer ASOS also maintains a popular Instagram account.
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