Argyris Management Productivity Technology 
Harvard Business Review
APRIL 27, 2017
In my work, coaching leaders at every level through a variety of management dilemmas, I’ve developed three strategies to practice reflective urgency: Diagnose your urgency trap. For example, Jenna was a new manager struggling to adjust to the dueling pressures of delivering her own work, while keeping the team accountable for theirs.
Harvard Business Review
SEPTEMBER 20, 2017
But I still loved my work and needed to stay active, and my clients were open to trying a new approach, so I began managing my coaching relationships exclusively through written dialogue in instant messages, emails, and other electronic documents. In my experience, coaching through writing can help people manage highly charged emotions.
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