Harvard Business Review

OCTOBER 23, 2014

Unfortunately, many managers don’t think about time as a finite resource in the same way that they consider the limitations of headcount and budget. But steps can be taken by managers to overcome this dynamic and better leverage organizational time. Leading teams Time management'

Team 9

Team Short-term Attrition Marketing 9

Harvard Business Review

SEPTEMBER 22, 2011

For instance, you can calculate the value of turning a detractor into a promoter, or use differences in attrition rates to assess the expected lifetime values of different customer groups. On the macro level, you can estimate the value of achieving customer loyalty leadership in terms of market share gains or revenue growth.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

OCTOBER 18, 2012

It took about three years before the BellKor's Pragmatic Chaos team managed to win the prize with a score of 0.8567 RMSE. Customer attrition. In just two weeks, several teams had beaten the Netflix algorithm, although by very small amounts, but after that, progress was surprisingly slow. See the chart.).

Wireless 8

Wireless Film Advertising Attrition 8