Strategy Driven

NOVEMBER 10, 2010

Inside you’ll find scenarios, case studies, tips, templates, and checklists that will help you capture and retain your company’s intellectual capital as Baby Boomers leave the workplace. What is the historic attrition and turnover rate and how do these map to the skills that keep you competitive? Who will do this work?

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

Strategy Driven

NOVEMBER 17, 2010

Inside you’ll find scenarios, case studies, tips, templates, and checklists that will help you capture and retain your company’s intellectual capital as Baby Boomers leave the workplace. Evaluation: Managers who skip the evaluation phase may discover their program loses relevance if they don’t check in from time to time.

How To 62

How To Tacit Knowledge Mentor Intellectual Capital 62

Harvard Business Review

SEPTEMBER 22, 2011

Your CFO and finance team can take a leadership role here. For instance, you can calculate the value of turning a detractor into a promoter, or use differences in attrition rates to assess the expected lifetime values of different customer groups. Without such a link, it's hard to justify differences in compensation.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10