Remove B2C Remove Hotels Remove Management Remove Operations
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Free Yourself from Conventional Thinking

Harvard Business Review

You must move from B2C to B2B, or vice versa. I recently employed this principle with a large asset management firm. Beside each operator was a large pile of partially assembled furniture. However, management was not convinced. You must slash the price of your product or service by 50%.

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Put the “and” Back in “Sales and Marketing”

Harvard Business Review

Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones. One important way to focus the effort is by managing the sales pipeline together. “It Caesars has taken that point of view to heart.

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The Secrets to TripAdvisor's Impressive Scale

Harvard Business Review

The company is now pervasive - with 65 million unique visitors each month scouring the site for reviews of hotels, restaurants and sites around the globe. Going B2C was daunting and not in our core DNA," Kaufer remarked. Every time a consumer clicked on a hotel to book a room, TripAdvisor would charge the hotel something.

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Putting Customers at the Heart of Your Brand to Create Passionate Fans: What Microsoft Learned About Customer Engagement in the Sports Industry - SPONSOR CONTENT FROM Microsoft

Harvard Business Review

This has enabled us to grow our number of fan profiles by about 400 percent in the past two years—it’s now in the millions,” says Begoña Sanz, Commercial General Manager, Real Madrid C.F. FOX Sports: real-time fan engagement around the world. In sports, every second matters. ” Read More from Microsoft.

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