Harvard Business Review

NOVEMBER 23, 2010

The Conversation Blogs The Conversation Artisans Must Balance the Books 8:12 AM Tuesday November 23, 2010 by Ndubuisi Ekekwe | Comments () Email Tweet This Post to Facebook Share on LinkedIn Print The boy was 11 years old when his father took him to live with a kinsman, a businessman with many shops in Lagos, Nigeria.

Books 13

Books Guidelines Banking Telecommunications 13

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched. We all have.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 30, 2010

As Tom Davenport, Larry Prusak, and I talk to people about our current research, we hear broad support for its central thesis: that good judgment is not only something required of individuals in leadership positions; it is something that must be embedded in organizations as a whole.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

NOVEMBER 30, 2010

In my own work , I found that this might be particularly prevalent for utilities (gas, electricity and telecommunications). As for more serious stuff, youll have to wait until March for Ran Spieglers upcoming book, Bounded Rationality and Industrial Organization. Ran Spiegler (with co-authors) has studied such strategies.

Retail 14

Retail Price Comparison Nalebuff 14

Harvard Business Review

NOVEMBER 29, 2010

John Cassidy has eloquently argued in the New Yorker that banks are largely "socially useless" organizations, which create what Ive termed thin value — they blow up every few years, when their "profits" are revealed to be as bogus as a three dollar bill, and people and societies are left holding the bag.

Banking 15

Banking Crisis Merton Guidelines 15

Harvard Business Review

NOVEMBER 23, 2010

But if you were the organization that broke a story, or researched and originated it through a long investigation , Google News wouldnt give you a break. But if you were the organization that broke a story, or researched and originated it through a long investigation , Google News wouldnt give you a break.

Guidelines 15

Guidelines Telecommunications Emotional Intelligence Balanced Scorecard 15