Lead Change Blog

APRIL 18, 2016

TD Bank created a “Kill a Stupid Rule” program; any employee who spotted a rule that kept employees from delighting customers got a fifty-dollar reward. Like TD Bank, make busting customer-restricting bureaucracy more valued than protecting those “sacred cows” long in need of slaughtering. This is not a plea for revolt.

Policies 150

Policies Follow-up Banking Bureaucracy 150

Harvard Business Review

NOVEMBER 16, 2018

Yet, according to the World Bank , roughly one-third of firms around the world use kickbacks, paying an estimated total of $400 billion a year. You would factor $30,000 to $60,000 in certain places just to address the bureaucracy that they put in place.” authorities on charges of overseas bribery.

Management 11

Management Ethics Cost Bureaucracy 11

Harvard Business Review

JANUARY 28, 2013

With ethical, networked leaders involved, a franchise model is the best way to keep an organization running in an unstable area where uncertainty or lack of trust can make it challenging for foreign organizations to operate and deploy funds. Find ethical, networked leaders at the local level. Local legitimacy leads to resiliency.

Franchising 8

Franchising Uncertainty NGO Operations 8