Harvard Business Review

SEPTEMBER 29, 2014

For example, one retail bank applied machine learning to its customer analytics and achieved a 300% uplift on sales campaigns compared to a control group. Despite this lift, the bank was experiencing relatively slow adoption in the retail channel with many branch managers still using traditional methods of relationship selling.

Banking 8

Banking Hypercompetition Constraint Analysis 8

Harvard Business Review

SEPTEMBER 29, 2014

For example, one retail bank applied machine learning to its customer analytics and achieved a 300% uplift on sales campaigns compared to a control group. Despite this lift, the bank was experiencing relatively slow adoption in the retail channel with many branch managers still using traditional methods of relationship selling.

Banking 8

Banking Hypercompetition Constraint Technology 8

Harvard Business Review

JULY 17, 2014

For example, at Standard Chartered in India, one female executive drove the transformation of two bank branches in Kolkata and New Delhi into all-women branches, a move which increased net sales at these branches by an impressive 127% and 75%, respectively, from 2009 to 2010. Diversity Managing yourself'

EPS 8

EPS Hypercompetition Diversity Constraint 8

Harvard Business Review

FEBRUARY 16, 2011

You know how your mobile operator manages to slyly slide hidden costs past you — and the service you get is patchy and unpredictable? Once companies have to account for the costs they've been externalizing, new jobs to manage new competencies will emerge. Banks would fail at lending and borrowing. Innovation atrophy.

Incentives 15

Incentives GDP Hypercompetition Self-aware 15