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April 2021 Leadership Development Carnival

Lead Change Blog

Liz Weber of Weber Business Services provided Your Silence Speaks Volumes: Speak and Lead Proactively. Liz writes: “ Do you find yourself reserving your input in meetings until after your team has shared or brainstormed? Braden Kelley provided Using Intuition to Drive Innovation Success.

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CMOs and CEOs Can Work Better Together

Harvard Business Review

When Deborah DiSanzo took over as CEO of Philips Healthcare in May 2012, she knew that engineering would continue to drive innovation. The CMOs will need to be much more attuned to the business objectives and strategies of the company in general and the CEO in particular, while the CEO must become more immersed in the customer perspective.

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7 Steps to Deliver Better Customer Experiences

Harvard Business Review

A surprising thing happened during a recent brainstorming session I led for a retail client. It’s a framework for designing and delivering the optimal experiences to different customer segments in different business segments with different business objectives.

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