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LVMH, Hermès, and the Danger of Going 'A Little Bit Public'

Harvard Business Review

It is not about the potential destruction of a luxury goods brand. Bernard Arnault has a proven track record of building luxury goods brands and creating financial value for a multitude of luxury product lines. He would not sacrifice the long-term value of the Hermès brand for short-term profits. That is not what he does.

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A New Framework for Customer Segmentation

Harvard Business Review

For us, this exchange was the culmination of a reflection that had started in the classroom and in client engagements, where we were finding an increasing disconnect between telling people about segmentation, targeting and positioning on the one hand, and about the increasing shift of control from brands to consumers, on the other.