Harvard Business Review

OCTOBER 10, 2017

Similarly, when Starbucks baristas make your latte the same way across cafés, or when a software engineer delivers the expected features each sprint, you are witnessing tactical performance. Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk.

Organization 13

Organization Tactics Call Center Metrics 13

Harvard Business Review

NOVEMBER 13, 2013

Finance has homes in New York, Hong Kong, and London. Finding talent and financing isn’t the only hurdle to overcome on the road to startup success; it’s the first of many. From engineer to call center employee, people loved being at Zappos. Energy is still the domain of Houston and Dubai. The list goes on and on.

Entrepreneur 8

Entrepreneur Venture Funding Finance Engineering 8

Harvard Business Review

MAY 8, 2017

Transformational CEOs Tend to be “Insider Outsiders” The list is topped by companies headed by visionary founders with no prior experience in their industries; Jeff Bezos came from the world of finance, and Reed Hastings from software. It’s a strategy that has also worked for others on the list.

Franchising 15

Franchising CEO Business Model Strategy 15