Call Center Ethics Operations System 
Lead Change Blog
JUNE 22, 2020
On one occasion, a group of us were working on a national project to improve call center productivity. Intentions that give the benefit of the doubt even when observable actions are morally or ethically questionable. People steer clear of uncertainty because it puts the limbic system on alert. Oxford Reference.
Terry Starbucker
SEPTEMBER 6, 2015
I’d always appreciated the Code of the West ( from Jim Owen’s book, “Cowboy Ethics” ) – I saw it often on posters in the offices of many of my staff in Wyoming: Live each day with courage. After a flurry of calls back and forth we figured out what was happening. You’ll find a LOT more cowboy hats and boleros as than suits and ties.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business Review
OCTOBER 10, 2017
In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects. We made a number of operational changes to the call center.
Harvard Business Review
JUNE 2, 2015
make your own operations more efficient. create the opportunity to invent new operations. defend against “attack from beneath” and maintain your reputation for ethical operations. Joseph , a scrap-metal recycler, in order to secure supplies for its operations. Insight Center. New operations.
Harvard Business Review
OCTOBER 13, 2014
Maybe you were contemplating a change in employment policies such as flextime or one in customer-facing processes such as a new billing system. When such simple randomization is not feasible due to logistics, ethics, cost, or sample size, more sophisticated analytical techniques can be employed. Identify a target outcome.
Expert insights. Personalized for you.
214 
Let's personalize your content