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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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The Top Six Benefits of an Online MBA

Strategy Driven

You can also schedule your assignments according to your productivity. Maybe you can recommend a CRM system or an AI-driven analytics platform. What’s more, you may even develop a specialty in an area such as digital marketing or finance. Whatever works for you! Who knows? So, why not give it a try?

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Social Media Demystified

N2Growth Blog

Having advanced keyword search tools (knowing when someone's talking about you or your product), identifying key influencers (say, on a Twitter list), and really looking at social media through a CRM lens (vv. The key is knowing *when* – and how deeply – to interact. This is where much of the true complexity lies.

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Writing Your Résumé When Your Job Title Doesn’t Reflect Your Responsibilities

Harvard Business Review

You’re ready to make a career move, up to a higher level or into a different industry or an entirely new field. Accelerate growth with new product/service lines that generate predictable, recurring revenue. Establish functions from scratch — Finance, Accounting, Marketing, Sales, and HR. Expand from U.S.

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