Chartered Management Institute

AUGUST 4, 2023

Getting multiple partners to support each other to the hilt within a healthcare system may feel obvious, but nationally it's far from a given. Drawing on new survey data, existing research and case studies the report seeks to better understand existing deficits – and the potential – of effective management.

Chief Operating Officer 98

Chief Operating Officer Management Leadership Crisis Management 98

Tanveer Naseer

OCTOBER 21, 2014

How our principal managed this crisis – being fully aware of how easily her every word and action could be shared through the various online channels – proved to be a great case study on crisis management in today’s wired world.

Crisis Management 203

Crisis Management Crisis Absenteeism Succession 203

Strategy Driven

SEPTEMBER 5, 2014

Starting Over – Without being hampered by systems/processes that haven’t worked, you can create as you go. By studying swings of the pendulum (likelihoods of failures), one better understands their progress. Immediate Feedback – It is far better to succeed or fail.

Succession 78

Succession Due Diligence Budgeting Risk Management 78

Strategy Driven

FEBRUARY 6, 2015

Employee suggestion systems. Statistical management methods. In order to put a quality program into place, the following steps must be taken: Study the activities of admired companies. Read case studies of Malcolm Baldridge Award winners. ’ These actions include: Education. Communication. Involvement teams.

Quality 50

Quality Metrics Strategic Planning TQM 50

Harvard Business Review

APRIL 14, 2017

It took two days to get an apology from United Airlines CEO Oscar Muñoz after the video surfaced, but the company’s management now appears to recognize that its frontline service providers set in motion something with awful consequences. Computer systems and algorithms are now part of customer service decision making.

Airlines 10

Airlines Company Crisis Management Video 10

Harvard Business Review

MARCH 22, 2011

Thus, taking care of other people becomes much more central to its value system. All this makes for a case study of the moral courage of ordinary Japanese citizens in times of crisis. The culture of Japan tends to be outer-directed. There are lessons to be learned here by the rest of us. Rohit Deshpande is Sebastian S.

Takeuchi 14

Takeuchi Fashion Case Study Crisis 14

Harvard Business Review

DECEMBER 20, 2013

In 2007, I wrote a case study for Harvard Business Review , “ Boss, I Think Someone Stole our Customer Data.” Now six years later, an actual event has occurred that is eerily similar to that fictional scenario: a trusted retailer’s point-of-sale system security was breached and a large amount of customer data may be compromised.

Crisis 8

Crisis How To Crisis Management Media 8