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Leading From Within: Shifting Ego, Ceding Control, and Rising Empathy

Great Leadership By Dan

The identity of an organization is shifting away from the CEO; elements of control are being willingly transferred to the employee, with empathetic and individualized attention being paid in order to increase engagement. In the emerging “Future-of-Work” settings, it is employee egos that matter, not the CEO's.

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Fueling Business Process Management with the Automation Engine that Can!

Strategy Driven

Organizations deploy automation technologies as the primary resource in their Business Process Management. Gone are the days were BPO meant Business Process Outsourcing, with Robotic Process Automation technology fueling new millennium enterprises, BPO has taken on a new meaning, Business Process Optimization.

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Business Does Not Need the Humanities — But Humans Do

Harvard Business Review

A few years ago, Facebook CEO Mark Zuckerberg lost a game of Scrabble to a friend’s teenage daughter. It is impossible to attend a management or technology conference these days without hearing some version of that call for more humanism in tech. beastfromeast/Getty Images. Take this one. It went viral.

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Don’t Set Process Without Input from Frontline Workers

Harvard Business Review

Taylor , the founder of scientific management who died 100 years ago. The technologies and trends shaping tomorrow’s businesses. So I wrote to the CEO and explained what had happened. How did the war start, and why is it important? It began with Frederick W. Insight Center. The Future of Operations.

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How IT Professionals Can Embrace the Serendipity Economy

Harvard Business Review

With Frederick''s Taylor invention of scientific management in the 1880s, and its subsequent assimilation into what we now consider modern management, organizations have used logic and rationality to the eliminate waste, to seek efficiency, and to transfer human knowledge to tools and processes. Serendipity into Performance.

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