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Case Study: When Two Leaders on the Senior Team Hate Each Other

Harvard Business Review

Lance was struck by what he saw in CFO Damon Ewen’s file. His CFO and his sales chief had been at loggerheads for a while. The team wasn’t perfect, but it was still operating at a pretty high level. “I did talk to that leadership development firm last year,” he said. “You’re surprised?”

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Uniting the Religions of Process Improvement

Harvard Business Review

People who have earned these belts drive projects with clear financial targets set at the top organization, with progress monitored by the CFO. In addition to laying out an approach for making one-time improvements, Reengineering's high priest (the late Michael Hammer) had advice for organizations wanting to sustain improvement.