Radically Rethinking Health Care Delivery

Harvard Business Review

Editor's note: This post is part of a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. Most hospitals already operate on the edge of profitability. Jim Champy is a consultant and author.

Where Have All the Process Owners Gone?

Harvard Business Review

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. Air Products, for example, tripled corporate productivity (hard profit-and-loss benefits) from 2003 to 2006, and boosted operating return on net assets from 9.5% Brad Power ( bradfordpower@gmail.com ) is a consultant and researcher in process innovation.